Survey Results for Server Based Computing vendors
Preliminary results for the survey of Server Based Computing vendors are in and counted. The results are so mixed up I am going to do it over again with less thought. Forgot the acronym KISS. Keep It Simple Steve.
My requests for information confused many of the SBC vendors. I asked them where do they see themselves positioned in the Server Based Computing market. Do you have a road map for the future of your product(s)? I received no answers to either of those questions.
However, a request for general information through the vendors web site produced different results. In two cases, from the time I selected the Submit button until I was contacted, was UNDER 10 Minutes!!!! Not days, not hours, but minutes. And they provided more than enough quality information that conveyed to me they are capable of being a good technology partner. The rest of the results were as diverse as the colors in a rainbow.
The president of one company told me he did not have an evaluation copy of his product. If I wanted to see the capabilities of his product in my environment I had to purchase the product. And the web site looked like he had one of the best solutions on the market. I will never know if that is true.
Another vendor and I exchanged phone messages for about a week. Finally we connected and discussed the history of their product and their current offering. He promised the send me updated information as well as the FTP address to download their current product to test. Even told me that he HAD pressed the send button. Nothing. Still waiting for that email he sent five days ago. Perhaps not a good technology partner?
One of the best responses was from a vendor that contacted me within a day and provided me with a link to an on line web demonstration page not yet published. It will be, in my humble opinion, the new gold standard for an On Line SBC demonstration. Then, followed up with an offer to give me an on line tour of their management suit They have that much confidence in their product and I look forward to the interactive demonstration later this week.
I would like to find out if the good responses from vendors were the results of good actions by the vendors or just that I made a simple request for sales information. Will once again, with the goal to level the playing field, request via their web information page basic sales information. We then will have a better idea if it was the vendors good business practices or me asking the right questions that made for a good contact.
Until the next post,
Steve
My requests for information confused many of the SBC vendors. I asked them where do they see themselves positioned in the Server Based Computing market. Do you have a road map for the future of your product(s)? I received no answers to either of those questions.
However, a request for general information through the vendors web site produced different results. In two cases, from the time I selected the Submit button until I was contacted, was UNDER 10 Minutes!!!! Not days, not hours, but minutes. And they provided more than enough quality information that conveyed to me they are capable of being a good technology partner. The rest of the results were as diverse as the colors in a rainbow.
The president of one company told me he did not have an evaluation copy of his product. If I wanted to see the capabilities of his product in my environment I had to purchase the product. And the web site looked like he had one of the best solutions on the market. I will never know if that is true.
Another vendor and I exchanged phone messages for about a week. Finally we connected and discussed the history of their product and their current offering. He promised the send me updated information as well as the FTP address to download their current product to test. Even told me that he HAD pressed the send button. Nothing. Still waiting for that email he sent five days ago. Perhaps not a good technology partner?
One of the best responses was from a vendor that contacted me within a day and provided me with a link to an on line web demonstration page not yet published. It will be, in my humble opinion, the new gold standard for an On Line SBC demonstration. Then, followed up with an offer to give me an on line tour of their management suit They have that much confidence in their product and I look forward to the interactive demonstration later this week.
I would like to find out if the good responses from vendors were the results of good actions by the vendors or just that I made a simple request for sales information. Will once again, with the goal to level the playing field, request via their web information page basic sales information. We then will have a better idea if it was the vendors good business practices or me asking the right questions that made for a good contact.
Until the next post,
Steve
